If you are having an emergency:
If you are having a clinical emergency while working, such as:
Concerns about safe ratios
An injury at work
A natural disaster or other event preventing you from going to or leaving work
An incident involving a patient or patient's safety
Please call (415) 466-1466 and choose the Emergency option.
We recommend that you save this number as a contact in your phone so you have it handy at all times.
When it's not an emergency:
For help with anything else, you've got two options:
1. Inbox chat in your Trusted app
Using the Inbox feature on your Trusted iOS or Android app, you can chat directly with your Care Team about any number of topics. Here's how to use Inbox:
Select Inbox from the app menu
Click Start a New Conversation to open a chat window
Answer with Yes or No: is this about your current contract?
Select what topic your question is about.
Type & send your message
Keep an eye out for a response from your Care Team - we'll notify you when there's a new message to review!
2. Contact the Care Team by phone during business hours
Our Trusted Care Coordinators can get you connected with the help you need. Feel free to call (415) 466-1466 6 AM-6 PM Pacific Time Monday-Friday.