How do I use Inbox?

Communicate directly with your Care Team through Inbox

Trusted Care Team avatar
Written by Trusted Care Team
Updated over a week ago

With Trusted, it should be simple to get the answers and support you need. In addition to robust information and FAQ on the Trusted Help Center, we've built Trusted Inbox, where you can start, review, and reply to messages directly with your Care Team.

What should I expect when using Inbox?

  • Help and support from the right expert - whether it’s a Care Coordinator, Nurse Advocate, Compliance Coordinator, HR, the payroll team, or your Clinical Operations Manager. Just send us a message and we'll get your message to the right teammate to assist you!

  • Let us know exactly what you need - choose the topic or category and we’ll connect you with the right information!

  • All of your communications are in one place - to easily view, respond to, and refer back to.

A member of your Care Team will respond within one business day, but often sooner!

How do I navigate to my Inbox?

Inbox is accessible through the Trusted Web App as well as the Trusted Mobile App!

Navigate to your Inbox. From here you can choose an existing message, view archived messages, or start a new conversation.

How do I start a new conversation in Inbox?

If you have a new question or concern, please create a new message so that we can be sure to get it routed to the right teammate on your Care Team.

  1. Click 'Create New Message' to start a new conversation

  2. You'll be prompted to select a topic and subtopic

  3. Type & send your new message

  4. Keep an eye out for a response from your Care Team - we'll notify you when there's a new message to review!

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