Our Compliance Team works Monday through Friday, 6 AM PST to 6 PM PST to get nurses onboarded and ready to start their assignment with Trusted. In preparation for the upcoming holidays, here are some of our common questions and troubleshooting steps to help you navigate situations when your Compliance Coordinator is not in the office.
What do I do if my health order (drug screen, titers, PPDs, etc.) is missing an item or if I need an order placed?
If your health order is missing an item or you need an order placed, please reach out to your Compliance Coordinator through Inbox, and the order will be taken care of when your Compliance Coordinator returns to the office.
What do I do if I cannot find my health order?
If you cannot find your placed order, please:
Ensure you are checking the email associated with your Trusted profile
Double-check your spam folder, somethings Trusted's emails can find themselves in there
Check if it may have been sent in a previous Inbox message
What do I do if the clinic attempts to bill me for my health order?
If the clinic is attempting to bill you for the health order, please ask them to bill the account on file. If they are unable to do so and it is financially possible for you, please pay for it out-of-pocket and then obtain an itemized copy of the receipt. You can send a copy of this receipt to your Care Team through Inbox and we will be able to process that expense for reimbursement.
What do I do if the Quest or Lab Corp clinic on my health order is closed?
If your chosen Quest or Lab Corp clinic is not open as you anticipated, you are able to take your health order to another lab of its kind to prevent delays (aka. you can take your Lab Corp order to any Lab Corp laboratory). Please ensure this is a Quest or LabCorp location, not a third-party vendor, and that the laboratory of your choice accommodates the order.
When is the final due date for all of my onboarding & compliance items?
The final due date for all of your items is posted at the top of your dashboard. Any rejected items will have a visible explanatory note from your Compliance Coordinator for your review and resolution. If you have any pending items or if a form or link is malfunctioning, they will be reviewed when your Compliance Coordinator returns to the office.
What do I do if I am cleared to start by the facility, but have not received reporting instructions directly from the facility?
If you were cleared but have not received reporting instructions directly from the facility, please do not report to the facility on Monday. We understand this may be stressful. Your Compliance Coordinator will be in touch Monday morning with an update and will work hard to provide clarity on the next steps.
Please note that Trusted does have a team that closely monitors any reporting information we may receive over the weekend. If your reporting information is received, the weekend team will email it directly to you!
What do I do if I was NOT cleared and have not received reporting instructions directly from the facility?
If you were not cleared and have not received reporting instructions, please do not report to the facility on Monday. Your Compliance Coordinator will be in touch Monday morning with an update and will work hard to provide clarity on the next steps.
What do I do if my schedule was not included in my reporting instructions?
If your schedule was not included in your reporting instructions, please inquire about this at the facility on your first day.
What do I do if the scrub color was not included in my reporting instructions?
If the scrub color wasn't included in your reporting instructions, please report in business casual clothes on your first day and ask about the unit scrub color at the facility. You are also welcome to call the facility directly to inquire about scrub colors.
What do I do if I am expected to complete modules before my first day, but the login is not working?
If you are expected to complete modules before your first day, but your login is not working. Please call the modules tech support for assistance and/or wait to inquire about these on your first day.