Skip to main content

Why was my credential rejected? How do I fix it?

Trusted Care Team avatar
Written by Trusted Care Team
Updated over 2 weeks ago

Your Compliance Coordinator reviews all documents you upload to your Onboarding Checklist. If a document does not meet the facility’s requirements, it will be rejected. The reason for the rejection will be clearly noted in red within your Checklist, so you can quickly identify what’s missing or incorrect and take action to resolve it.

Once you have uploaded the correct document, the Onboarding task will turn yellow, indicating that your document is now pending review.

Did this answer your question?