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Why was my credential rejected? How do I fix it?
Why was my credential rejected? How do I fix it?
Trusted Care Team avatar
Written by Trusted Care Team
Updated over a week ago

Your Compliance Coordinator reviews all of the documents that you upload to your Onboarding Checklist. If the document you've uploaded does not meet the facility's requirements, your Compliance Coordinator will reject the document. Your Compliance Coordinator will document the reason for the rejection in your Onboarding Checklist so that you can quickly identify and resolve the problem. You'll see the rejection reason in red.

Once you have uploaded the correct document, the Onboarding task will turn yellow, indicating that your document is now pending review.

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