So you've been put on call by your facility, now what? While reading below, please keep in mind a few important points:

  • On-call hours don't count towards your contracted hours for the week but your call back hours will!

  • Regular Rate, On-Call, and Call-Back rates are all paid out separately Each rate is paid out separately (rather than together/on top of).

  • Guaranteed hours don't apply during first and last week of contract, as well as during holiday weeks.

If you need to brush up on your pay rates, no worries! We have a helpful article on that as well 😉


Here are some common scenarios that include how to log your time and what to expect for pay!

  • If you would typically have been scheduled, but the facility is calling you off and placing you on call for a whole shift and you weren't called in, please mark these hours as both "Called Off: Facility" as well as "On Call" on your timekeeping app.

    • If you have guaranteed hours, you will be paid your Regular Rate for that shift up to your contracted hours for the week and On Call Rate during weeks where guaranteed hours apply.

    • If you do not have guaranteed hours or it is a week where guaranteed hours do not apply, you will receive your On Call Rate but not your Regular Rate. This call off will, however, count toward your cancellation policy. (After your facility has used up all their allowable call-off shifts, if the facility calls you off and you are willing and able to work, you will then get paid for those hours).


  • If you would typically have been scheduled, but the facility is calling you off and placing you on call for a whole shift and you are called in, please mark "Called Off: Facility" for YOUR ENTIRE SHIFT as well as "On Call" for the hours you were placed on call (this applies only to the hours you were not physically at your facility) and "Call Back" for the hours you worked at the facility.

    • If you have guaranteed hours, you will be paid your Regular Rate for that shift up to your contracted hours for the week, On Call Rate for the hours you were on call, and Call Back Rate for the hours you were called back during weeks when guaranteed hours apply.

    • If you do not have guaranteed hours or it is a week where guaranteed hours do not apply, you will receive your On Call Rate for the hours you were on call and your Call Back Rate for the hours you were called back - but not your Regular Rate. This will count toward your cancellation policy though! After your facility has used up all their allowable call-off shifts, if the facility calls you off and you are willing and able to work, you will then get paid for those hours.


  • If you have been placed on call outside of your contracted hours, please mark these hours as "On Call" in your timekeeping app.

    • You will be paid your On Call Rate for these hours regardless if you have guaranteed hours or not.

    • Please note that on-call hours won’t count towards your contracted hours for the week.


  • If you have been placed on call outside of your contracted hours and you were called back into the facility, please mark the hours you were not physically at the facility as "On Call" and the hours you were working after being called in as "Call Back" in your timekeeping app.

    • You will be paid your On Call Rate for your on call hours and your Call Back Rate during your call back hours regardless if you have guaranteed hours or not.

    • Please note that on-call hours won’t count towards your contracted hours for the week but your call back hours will!


What about my Stipends? 💸

  • For any shift that the facility is calling you off but you were willing and able to work, you will still receive your stipends that you would have gotten had you worked the shift!

    • Be sure to mark these hours as Called Off:Facility in your timekeeping app!


Need more information on how to find out if your hours are Guaranteed? ✅

You can do this by looking at your Assignment Confirmation Agreement and under Cancellation Policy if it says N/A you have guaranteed hours!

If it says anything other than N/A then you have a Cancellation Policy. That means the facility is allowed to call you off without obligation to pay under those terms. After they have used up all their allowable call-off shifts, if the facility calls you off and you are willing and able to work, you will then get paid for those hours.

Here's some more information on guaranteed hours and when they can be applied!

Did this answer your question?