With Trusted, onboarding for your new assignment should feel simple. Once you sign your contract, your Nurse Advocate will introduce you to your dedicated Compliance Coordinator, who will partner with you to ensure you’re compliant to get your assignment started on time. Keep in mind that for contracts planned further out, some facilities require compliance items to be completed no more than 30 days in advance. Given that requirement, at times we will wait until that timeframe to get things started. From there, this is how it works and what you can expect!


  • Getting Started

  • Communication During Onboarding

  • Credentialing and Compliance

  • Importance of Compliance Deadline

  • Onboarding to Trusted as an employee

  • Clearance and Orientation Information

Getting Started

Onboarding begins as soon as you sign your contract for a Trusted assignment. At this point, you should begin to collect all of your credentials and documentation and will meet your Compliance Coordinator. Your onboarding checklist will be made available, both on the Trusted website and on the mobile app.

Communication During Onboarding

During your onboarding experience, your Compliance Coordinator will be available to help with any questions or concerns. Most communication with them will happen within the Inbox portion of the Trusted App. If you need anything related to Onboarding, feel free to reach out to your Compliance Coordinator on that thread. Please be sure your notifications for the app are on and that you check in for time-sensitive messages from your Care Team.

Credentialing & Compliance

Each facility has specific requirements (certifications, health documents, forms, modules, etc) that need to be completed. These requirements will be made available to you via your onboarding checklist, which you’ll be able to access in the Trusted app. Your checklist is where you’ll upload the corresponding documents and view their statuses (Pending, Rejected, Complete). Your Compliance Coordinator will help facilitate anything you’ll need to meet these requirements, including a background check and drug screen. Some of these credentials can be reimbursed. Please refer to this article to understand our policy around reimbursement.

Importance of Compliance Deadline

Your compliance deadline is a date before your start date when all documents and information for your compliance file are due to be submitted to the facility (this date is not the same as a start date which is the first day you will be working on your contract). All facility documents/modules must be completed, and health orders, fingerprints, background checks, etc. must result by this date so we can send a completed file to the facility. Between the compliance deadline and your start date, some facilities will request changes or have additional needs. Please still be available and on the lookout for anything time-sensitive during this time!

Payroll & Benefits

During onboarding, you'll receive information to setup direct deposit and enroll (or opt out of) benefits. It's important to prioritize these prior to day 1 of your assignment to avoid any payroll processing delays or catch-up deductions.


Once the facility gives clearance or the good to go, we then wait for reporting instructions- There are not received until we have clearance. Reporting instructions are usually received from the facility the week leading up to your start date and contain first-day information. It is not unusual to receive reporting instructions the Friday before your start.

Tips & Tricks

  • Download the Trusted app and turn on notifications

  • Upload documents ASAP: Please do this ASAP so we can review them and plan and prioritize accordingly - especially for items that can take time to get results for (days to weeks!).

  • Review the description & details carefully: Each facility has specific requirements -- whether it’s a vaccine v. a titer, or a signature or detail on certain documents. Be sure you’re uploading exactly what they need for each document on your dashboard, or let us know ASAP if you don’t have it.

  • Partner with your Compliance Coordinator: They’re here to make this as seamless (and painless!) as possible -- be sure to communicate early and often.

  • The sooner, the better: While we’re working towards a compliance deadline to ensure the facility has time to review and clear you for your assignment, the sooner we can get things done, the more time we have to make any corrections.

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