During the first week of your assignment, the most frequent timekeeping challenges typically involve problems accessing the facility's electronic timekeeping system, such as:
Trouble logging in
Not yet having a badge to clock in or out
It's important that you keep track of your time at the facility while trying to resolve log in or badge issues! You should follow your facility's procedure for missed punches, which may include using a facility-specific correction form, a paper timecard, or working directly with your manager to make updates. If your facility does not provide a correction form or paper timecard signed by your manager, you can use this blank Trusted paper timecard as a temporary alternative way to submit your time to Trusted.
Example of a Paper Timecard with Orientation Hours
Trouble Logging In
If you're having trouble logging into the facility’s timekeeping system, start by reviewing the First Day Instructions email you received. This email typically includes details on how to access the timekeeping system and may also list contact information for a support desk if you're encountering issues.
Unless otherwise stated in your First Day Instructions, Trusted does not have access to the third-party timekeeping system used by your facility. If you're still experiencing problems, we recommend reaching out to your manager for further assistance in gaining access.
Not Yet Having a Badge to Clock In or Out
If you do not yet have a badge to clock in/out, please work with your manager to obtain your badge as soon as possible. Some facilities don't issue a badge on your first day, so be sure to follow your facility's procedure on how to track your time while you wait to be issued a badge.
❗Please reach out to your Care team via Inbox if you are still experiencing issues with keeping time at the facility during orientation week.