During the first week of your assignment, the most common issues that can arise when keeping time during orientation week are issues related to being unable to access the facility's timekeeping system due to the following:
Login issues
Not having a badge to clock in/out
Login Issues
Please consult the email that you received regarding your facility timekeeping Information. This contains instructions on how to access your timekeeping and would include information for a support desk (in most cases) in case you are having issues.
Trusted does not have visibility into the third-party timekeeping app you are to use for your facility. We do recommend that you reach out to your manager for assistance if you are still experiencing issues to see if they can help get you access to your timekeeping.
Not Having a Badge to Clock In/Out
If you do not yet have a badge to clock in/out, please be sure to still keep time at the facility if they are having you use a paper timecard. A photo/screenshot of that would work to upload to the Trusted app timecard.
Alternatively, you can use a Trusted paper timecard (attached) to keep your time at the facility for the shifts where you do not have your badge to clock in/out yet. Please be sure to get this signed off by your supervisor. Please note that the Trusted paper timecard is not a replacement for keeping time at the facility as you are still required to keep time at the facility so they have your worked hours.
Example of a Paper Timecard with Orientation Hours
Please reach out to your Care team via Inbox if you are still experiencing issues with keeping time at the facility during orientation week.