You do not need to manually enter your hours into the Trusted mobile app, the only thing you’ll need to do is attach and submit a photo of acceptable facility timekeeping (details below).

Please work with your facility to ensure you can provide acceptable timekeeping documentation by the weekly submission deadline. If your submitted attachment does not have the required information, it may be rejected by the Payroll team, potentially delaying payment (if not timely corrected and resubmitted).

Picture of your electronic timekeeping report/weekly summary that has your name (preferable, but not required), dates worked, in/out times, and pay code/hour type (e.g. Regular, On Call, Orientation, etc.)

-or-

If you do not have access to a weekly report that completely summarizes your time, please provide screenshot(s) of your in/out times that show your name (preferable but not required) and dates worked and a supplemental paper timecard that provides full detail of your week’s time that matches the total hours in your weekly screenshot (supervisor signature optional if paired with an electronic timekeeping report that includes the aforementioned items)

-or-

Picture of a supervisor-signed paper timecard (a streamlined option of acceptable timekeeping documentation to submit if you don’t have access to a screenshot of your electronic facility timekeeping documentation that meets the requirements. You must still ensure you’re meeting any electronic facility timekeeping requirements, such as badging in and out, etc.)

Examples of electronic documentation showing name, dates worked, in/out times, and pay code/hour type:
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Picture of a supervisor signed paper timecard. (If you need a blank timecard and your facility doesn't have one that they require you use, a Trusted Paper Timecard is attached below.)

If your workweek is Sunday - Saturday, please submit your timecard no later than Sunday at 12pm PST.

If your workweek is Monday - Sunday, please submit your timecard no later than Monday at 12pm PST.

We recommend speaking with your manager to let them know about the timekeeping policy update and make a plan on how to fulfill this timekeeping obligation each week. Pay is incredibly important, and we always want you to be paid on time. Please work with your manager to make sure you’re able to provide acceptable documentation by the timekeeping deadline each week.

Please reach out to your manager to let them know you need access.

Yes, due to our timekeeping policy, we require specific documentation from you in order to process your payroll. If you have concerns about what documentation you can provide, please reach out to us for assistance. While you will have an opportunity to resubmit your timecard if it is rejected, please submit acceptable documentation in the first instance.

No, if we are unable to see your name on the documentation provided it will not be rejected as your name on the electronic facility timekeeping is preferred, not required. Please be sure that your documentation contains all other required information (dates worked, clock in/out times and hour types) to ensure it is not rejected.
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If you are ONLY submitting a paper timecard (no electronic timekeeping record), you and your manager must both sign the paper timecard with all the required information (your name, dates worked, clock in/out times and hour types indicated).

Yes, if we are unable to see your work dates on the supporting documentation provided it can be rejected.

If you are unable to capture this in your picture/screenshot, please fill out and sign a paper timecard that shows the dates of those shifts to supplement your electronic timekeeping submission.

Yes, if we are only presented with your total hours worked for the week, without your in/out times, it will be rejected.

To verify your hours, timekeeping attachments must include the specific time that you clocked in and out each shift. Please send us an updated copy of your facility timekeeping that shows your specific clock in/out times. If you are unable to capture this in your picture/screenshot, please send us a paper timecard with those times listed.

Yes, if we are unable to determine your pay codes/hour types for the time you have submitted, we unfortunately will not be able to process your timecard.

To verify your hours and ensure you’re paid correctly, timekeeping attachments must include these hour types for each shift (verifying if you worked regular hours, on call, call back, etc). Please send us an updated copy of your facility timekeeping that shows those hour types. If you are unable to capture this in your picture/screenshot, please send us a paper timecard with those hour types listed.

If you're at a facility that requires signed paper timecards to be submitted, we will require you to have a supervisor's signature on your supporting documentation. If the signature is missing, it will be rejected.

There are multiple ways to obtain a signature. Supervisors can sign it in person, exchange over text/email, e-sign it, etc.

If you miss all or part of a shift due to being sick, you can log that time in the

" Additional Notes" section when submitting your weekly time through the Trusted mobile app. Just add the date(s) and times of the shift(s) you missed and let us know you were sick.

Keep in mind that sick time can only be used to bring you up to the contracted amount of hours each week. Check out this link for more info on the sick leave policy: http://trst.ly/sick-policy.

If you miss all or part of a shift due to being called off by the facility, you can log that time as “Called Off - Facility.” Just add the date(s) and times of the shift(s) you missed and let us know you were called off by the facility.

Reach out to your Care Team by sending a message through Inbox for assistance ASAP!

If your facility doesn't have a timecard that they require you to use, please use the blank Trusted paper timecard attached below.
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