FAQ: Trusted Timekeeping

You will utilize the Trusted mobile app to submit timekeeping documentation that represents the time you worked at your facility each week.

If your submitted documentation is missing required information, it may be rejected by the Payroll team, which could delay your payment (unless it is promptly corrected and resubmitted).

We strongly recommend discussing the timekeeping policy with your manager to ensure you're both aligned and have a plan in place to meet this weekly requirement. Timely and accurate pay is a top priority, and we want to make sure there are no issues. Please work closely with your manager to ensure acceptable documentation is submitted by the weekly deadline (outlined below).

Picture of your electronic timekeeping report/weekly summary.

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If you do not have access to a weekly report that completely summarizes your time, you can provide screenshot(s) of your in/out times & dates worked + a supplemental paper timecard that provides full detail of your week’s time that matches the total hours in your weekly screenshot (supervisor signature optional if paired with an electronic timekeeping report that includes the aforementioned items)

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Picture of a signed paper timecard (signed by a manager). This is a streamlined option of acceptable timekeeping documentation if you don’t have access to a screenshot of your electronic facility timekeeping documentation that meets the requirements. You must still ensure you’re meeting any electronic facility timekeeping requirements, such as badging in and out, etc.)

Examples of electronic timekeeping documentation that shows ALL of Trusted's timekeeping policy requirements:
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Picture of a signed paper timecard (signed by both you and your manager).

If your facility follows an alternate work week or you're unsure about your submission deadline, check the due date at the bottom of your timecard in the Trusted mobile app to find out when your documentation must be submitted to Trusted.

Please reach out to your manager to let them know you need access. If your manager is not able to give you access, fill out a paper timecard and ask that your manager sign it each week.

If your manager or supervisor says they are unwilling or unable to sign your timecard, please send your Care Team a message via Inbox ASAP for assistance.

Yes! Due to our timekeeping policy, we require specific documentation from you in order to process your payroll. If you have concerns about what documentation you can provide, please reach out to us via Inbox for assistance. Although you will have the chance to resubmit your timecard if it’s rejected, we ask that you provide complete and accurate documentation the first time to avoid delays.

No! Having your name on your electronic timekeeping documentation is preferred, but not required. Please be sure that your documentation contains all other required information (dates worked, clock in/out times and hour types) to ensure it is not rejected.
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NOTE: If you are ONLY submitting a paper timecard (no electronic timekeeping documentation), you and your manager must both sign the paper timecard with all the required information (your name, dates worked, clock in/out times and hour types indicated).

Yes! If you are unable to capture this in your picture/screenshot, please fill out and sign a paper timecard that shows the dates of those shifts to supplement your electronic timekeeping submission.

Yes! To verify your hours, timekeeping documentation must include the specific time that you clocked in and out for each shift. If you are unable to capture this in your picture/screenshot, please send us a paper timecard with those times listed.

Yes! To verify your hours and ensure you’re paid correctly, timekeeping documentation must include hour types for each shift (verifying if you worked regular hours, on call, call back, etc). If you are unable to capture this in your picture/screenshot, please send us a paper timecard with those hour types listed.

Yes! All paper timecards must be signed by both you and your manager, UNLESS you are submitting a paper timecard in addition to electronic timekeeping documentation.

There are multiple ways to obtain a signature! Managers can sign it in person, exchange over text/email, e-sign it, etc.

Trusted requires confirmation that call-back hours occurred during an on-call shift. Timekeeping documentation must include:

If your electronic timekeeping documentation does not meet these requirements, you must complete a paper timecard with the missing details. Ensure it is signed by both you and your manager, then submit a picture of the completed paper timecard in addition to your timekeeping documentation.

Trusted automatically deducts a 30-minute meal break unless you provide documented proof that you missed your meal break. Documentation of proof includes any one of the following:

Attach a picture of your proof of documentation along with your existing timekeeping documentation when submitting your time to Trusted.

If you miss all or part of a shift due to being sick, you can log that time in the "Optional Note" section when submitting your weekly time through the Trusted mobile app. Just add the date(s) and times of the shift(s) you missed and let us know you were sick.

Keep in mind that you become eligible to use sick leave starting on your 90th day of employment with us. Sick time can only be used to bring you up to the contracted amount of hours each week.

If you miss all or part of a shift due to being called off by the facility, you can log that time in the "Optional Note" section when submitting your weekly time through the Trusted mobile app. Just add the date(s) and times of the shift(s) you missed and let us know you were called “Called Off - Facility.”

Please send your Care Team a message via Inbox ASAP for assistance!
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