❗ Per Trusted's timekeeping policy, you will need to record your time at your facility and report time to Trusted. This requires following both facility-specific timekeeping requirements as well as Trusted's. Incorrect documentation or late submissions may result in a delay in payment.
Facility Timekeeping Requirements
As part of your First Day Instructions, you will receive facility-specific timekeeping requirements and you are required to follow them. Requirements may include:
Clocking in and out using an electronic timekeeping system
Tracking time on a facility-specific app
Tracking time using a paper timecard (including signatures from your manager or supervisor)
This is not an exhaustive list of potential timekeeping methods. Be sure to consult your first day instructions to understand your facility's requirements.
If you are unsure of specific timekeeping requirements for your facility, please send your Care Team a message via Inbox so we can clarify for you!
Trusted Timekeeping Requirements
Regardless of your facility's timekeeping requirements, you must also attach timekeeping documentation that accurately reflects your worked hours at the facility. The method your facility uses to track or submit time will determine what documentation you should upload in the Trusted mobile app every week.
You can download the Trusted app here:
Android: http://trst.ly/get_android_app
iPhone: http://trst.ly/get_iphone_app
❗ If your submitted documentation is missing required information, it may be rejected by the Payroll team, which could delay your payment. Please be sure to read and understand the requirements below!
If your primary facility timekeeping requirement is electronic:
Timekeeping documentation must be a screenshot, picture, or downloaded report. The documentation must include:
Your name (preferred, but not required)
The dates worked
The specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
If you do not have access to electronic documentation meeting the above criteria, ask your manager for help obtaining it. If your manager is unable to provide this, that’s ok! Instead of attaching a picture of electronic documentation, you will attach a signed paper timecard containing:
Your name
The specific dates worked
Specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
A manager or supervisor's signature
NOTE: If attaching a paper timecard in the Trusted mobile app, you must also continue tracking your time according to your facility’s electronic timekeeping requirements.
📎 If you need a paper timecard, please click here.
If your primary facility timekeeping requirement is a signed paper timecard:
Paper timecards must include the following:
Your name
The specific dates worked
Specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
A manager or supervisor's signature
📎 If you need a paper timecard, please click here.
How can I obtain a signature from a supervisor?
We strongly recommend speaking with your manager to let them know about our timekeeping policy and to make a plan for how to fulfill this timekeeping obligation each week. Pay is incredibly important, and we always want you to be paid on time. Please work with your manager to make sure you’re able to provide acceptable documentation by our timekeeping deadline each week.
Here are a few ways you may be able to get a signature from your manager or a supervisor:
Managers or supervisors can sign a picture of your paper timecard using their phone and return it to you via text or email.
Managers or supervisors can complete a new blank paper timecard, sign it, and send you a photo of the completed version.
Go to the facility in person to obtain a signature directly from your manager or supervisor.
❗ If your manager or supervisor says they are unwilling or unable to sign your timecard, please send your Care Team a message via Inbox ASAP for assistance.
What is the deadline to submit my time to Trusted?
If your workweek is Sunday - Saturday, you are required to submit your timecard no later than Sunday at 12pm PST.
We will send you a reminder on Sunday to submit your time if we have not received your submission by then. To account for unusual circumstances, we will send another reminder on Monday as a last call for submission before payroll closes for the week.
If your workweek is Monday - Sunday, you are required to submit your timecard no later than Monday at 12pm PST.
We will send you a reminder on Monday to submit your time if we have not received your submission by then.
If your facility follows an alternate work week or you're unsure about your submission deadline, check the due date at the bottom of your timecard in the Trusted mobile app to find out when your documentation must be submitted to Trusted each week.
What if I can’t get a copy of my facility's timekeeping by the due date?
If you don’t submit acceptable timekeeping documentation by the deadline, we are not able to process your time for payment by that upcoming Friday. Any time submitted after the deadline each week will be paid the following Friday. This is due to the necessity of having to close and process payroll to ensure all of our nurses and allied health professionals who submit their time accurately and on time get paid by that Friday!
❗ Late submissions may result in a delay in payment. If you are unsure what your facility's timekeeping requirement is, check your first-day instructions email for the detailed requirements. Still have questions? Reach out ASAP to the Care Team via Inbox for assistance!
What would cause my timecard to be rejected?
Your facility timekeeping documentation doesn’t include all requirements (dates, hours worked, and hour type)
A paper timecard attachment doesn’t have a manager's or supervisor's signature
❗ Submissions that do not include acceptable documentation of your facility time may result in a delay of payment. Please review your Pay Preview and respond to questions from Trusted's payroll team or flag any concerns immediately. Corrections must be submitted no later than 10am PST on Mondays.
Why do I need to track time in several places?
We understand it can be confusing to track your time in multiple places, but each one serves an important purpose:
Clocking in and out at the facility gives them a real-time record of who is on-site.
Submitting your time to Trusted ensures we know how much to pay you and to pay you on time.
Providing Trusted with a copy of the facility's timekeeping documentation helps us bill the facility accurately.
❗ NOTE: Although we may receive your hours from the facility (if your facility has an electronic timekeeping system), we do not receive your timekeeping documentation prior to our payroll's deadline. Even if your manager says you do not need to submit your hours to us, you do still need to submit documentation of your hours to Trusted. As a Trusted employee, your manager might not be familiar with our travel contract policies and could unintentionally give you incorrect information. All pay-related details are outlined in your contract, and any payment questions should be directed to us. To be paid each Friday, we require you to provide your own copy of your hours. We cannot pay you unless you have submitted documentation of your hours in the Trusted app.
We really appreciate you taking the time to make sure everything is accounted for!