❗ Per Trusted's timekeeping policy, you will need to record your time at your facility as well as report time to Trusted. This requires following both facility-specific timekeeping instructions as well as Trusted's. Incorrect documentation or late submissions may result in a delay in payment.
Facility Timekeeping
Be sure to follow all facility timekeeping instructions that you receive with your first day instructions. Requirements may include:
Clocking in and out using an electronic timekeeping system
Tracking time using a paper timecard
Obtaining signatures from your manager or charge nurse
Uploading time to a facility-specific app
This is not an exhaustive list of potential timekeeping methods. Be sure to consult your first day information to understand your facility's requirements.
If you are unsure of specific timekeeping rules for your facility, please send your Care Team a message through Inbox so we can clarify for you!
Trusted Timekeeping
Regardless of your facility's timekeeping requirements, you must submit a picture or attachment that reflects the facility’s record of your time. You will submit your time in the Trusted mobile app weekly. For a step-by-step guide on how to submit your time, check out this article!
If your primary facility timekeeping requirement is electronic:
The attachment must be a picture of your weekly report and:
Your name (preferable, but not required)
The dates worked
The specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
If you do not have access to a weekly report meeting the above criteria:
Please ask your manager for help obtaining it. If your manager is unable to provide this, that’s ok! Instead of attaching a picture of an electronic report, you will attach a signed paper timecard containing:
Your name
The specific dates worked
Specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
A manager or supervisor's signature
If attaching a paper timecard, you must also continue tracking your time according to your facility’s electronic timekeeping requirements.
If your primary facility timekeeping requirement is a signed paper timecard:
Paper timecards must include the following:
Your name
The specific dates worked
Specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
A manager or supervisor's signature
📎 If you need a paper timecard, please click here.
How can I obtain a signature from a supervisor?
We strongly recommend speaking with your manager to let them know about our timekeeping policy and to make a plan for how to fulfill this timekeeping obligation each week. Pay is incredibly important, and we always want you to be paid on time. Please work with your manager to make sure you’re able to provide acceptable documentation by our timekeeping deadline each week.
Here are a few ways you may be able to get a signature from your manager or a supervisor:
Managers or supervisors can sign the picture of your paper timecard using their phones and text or email it back to you.
Managers or supervisors can fill out a new blank paper timecard and text you a picture of it after signing.
Go to the facility to receive a signature in person from your manager or supervisor.
If your supervisors say they are unwilling to sign your timecard, please send your Care Team a message via Inbox ASAP for assistance.
What is the deadline to submit my time to Trusted?
If your workweek is Sunday - Saturday, please submit your timecard no later than Sunday at 12pm PST.
If your workweek is Monday - Sunday, please submit your timecard no later than Monday at 12pm PST.
If you are working on an alternate work week or are unsure about your timecard's due date, take a look at the due date at the bottom of your timecard to see when the deadline is to submit your time.
What would cause my timecard to be rejected?
Your facility time attachment doesn’t include all requirements (dates, hours worked, and hour type)
A paper timecard attachment doesn’t have a manager's or supervisor's signature
❗ Remember, late submissions or submissions that do not include an acceptable copy of your facility time may result in a delay in payment. Please review your Pay Preview and respond to any digressions or flag any concerns immediately. Corrections must be submitted no later than 10 am PST on Mondays.
Why do I need to track time in several places?
We understand it's confusing that you are required to track time in several places, but there's an important reason for each!
Clocking in and out at the facility allows the facility to know who is there in real-time.
The time you submit to Trusted tells us how much to pay you.
The copy you provide us of your facility's timekeeping is how we show the facility what they need to pay us.
We appreciate you taking the time to make sure it's all covered!