❗ Per Trusted's timekeeping policy, you will need to record your time at your facility as well as report time to Trusted. This requires following both facility-specific timekeeping requirements as well as Trusted's. Incorrect documentation or late submissions may result in a delay in payment.
Facility Timekeeping Requirements
You are required to follow all facility timekeeping requirements that you receive with your first day instructions. Requirements may include:
Clocking in and out using an electronic timekeeping system
Tracking time on a facility-specific app
Tracking time using a paper timecard
Obtaining signatures from your manager or supervisor
This is not an exhaustive list of potential timekeeping methods. Be sure to consult your first day instructions to understand your facility's requirements.
If you are unsure of specific timekeeping requirements for your facility, please send your Care Team a message through Inbox so we can clarify for you!
Trusted Timekeeping Requirements
Regardless of your facility's timekeeping requirements, you must attach timekeeping documentation that accurately reflects your worked hours at the facility. You will submit your time in the Trusted mobile app weekly.
If your primary facility timekeeping requirement is electronic:
Timekeeping documentation must be a screenshot, picture, or downloaded report. The documentation must include:
Your name (preferable, but not required)
The dates worked
The specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
If you do not have access to electronic documentation meeting the above criteria, ask your manager for help obtaining it. If your manager is unable to provide this, that’s ok! Instead of attaching a picture of electronic documentation, you will attach a signed paper timecard containing:
Your name
The specific dates worked
Specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
A manager or supervisor's signature
NOTE: If attaching a paper timecard in the Trusted mobile app, you must also continue tracking your time according to your facility’s electronic timekeeping requirements.
If your primary facility timekeeping requirement is a signed paper timecard:
Paper timecards must include the following:
Your name
The specific dates worked
Specific clock-in/out times for each shift
The hour types for each shift (regular hours, on-call, call back, etc)
A manager or supervisor's signature
📎 If you need a paper timecard, please click here.
How can I obtain a signature from a supervisor?
We strongly recommend speaking with your manager to let them know about our timekeeping policy and to make a plan for how to fulfill this timekeeping obligation each week. Pay is incredibly important, and we always want you to be paid on time. Please work with your manager to make sure you’re able to provide acceptable documentation by our timekeeping deadline each week.
Here are a few ways you may be able to get a signature from your manager or a supervisor:
Managers or supervisors can sign a picture of your paper timecard using their phone and return it to you via text or email.
Managers or supervisors can complete a new blank paper timecard, sign it, and send you a photo of the completed version.
Go to the facility in person to obtain a signature directly from your manager or supervisor.
If your manager or supervisor says they are unwilling or unable to sign your timecard, please send your Care Team a message via Inbox ASAP for assistance.
What is the deadline to submit my time to Trusted?
If your workweek is Sunday - Saturday, you are required to submit your timekeeping documentation no later than Sunday at 12pm PST.
If your workweek is Monday - Sunday, you are required to submit your timekeeping documentation no later than Monday at 12pm PST.
If your facility follows an alternate work week or you're unsure about your submission deadline, check the due date at the bottom of your timecard in the Trusted mobile app to find out when your documentation must be submitted to Trusted.
What would cause my timecard to be rejected?
Your facility timekeeping documentation doesn’t include all requirements (dates, hours worked, and hour type)
A paper timecard attachment doesn’t have a manager's or supervisor's signature
❗ Remember, late submissions or submissions that do not include an acceptable documentation of your facility time may result in a delay of payment. Please review your Pay Preview and respond to questions from Trusted's payroll team or flag any concerns immediately. Corrections must be submitted no later than 10am PST on Mondays.
Why do I need to track time in several places?
We understand it can be confusing to track your time in multiple places, but each one serves an important purpose:
Clocking in and out at the facility gives them a real-time record of who is on-site.
Submitting your time to Trusted ensures we know how much to pay you.
Providing Trusted with a copy of the facility's timekeeping documentation helps us bill the facility accurately.
We really appreciate you taking the time to make sure everything is accounted for!