What important points do I need to know about being put on call by my facility?
❗To ensure accurate and timely processing of your submitted timecard, your hours and the hour types (on-call, call-back, called-off by facility, etc.) need to be clearly documented on your timecard. This means that if your facility uses an electronic timekeeping system that doesn't capture these hours and the correct hour types, you will need to submit a supplemental paper timecard signed by your supervisor in addition to the documentation of your electronic timecard.
In addition, please keep in mind a few important points:
On-call hours don't count toward your contracted hours for the week but your call-back hours will
Regular rate, on-call, and call-back rates are all paid out separately, rather than together/on top of
Guaranteed hours don't apply during the first and last week of your contract, as well as during holiday weeks
I was called off for my shift and put on call, but I was never called in. How do I document my time?
If you would typically have been scheduled but the facility is calling you off and placing you on call for a whole shift and you weren't called in, please ensure these hours are clearly documented as "called off by facility" as well as "on call" on your timecard.
How does this impact my pay?
If you have guaranteed hours, you will be paid your regular rate for that shift up to your contracted hours for the week and on-call rate during weeks where guaranteed hours apply
If you do not have guaranteed hours or it is a week where guaranteed hours do not apply, you will receive your on-call rate but not your regular rate. This call-off will, however, count toward your cancellation policy.
(After your facility has used up all their allowable call-off shifts if the facility calls you off and you are willing and able to work, you will then get paid for those hours).
I was called off for my shift and put on call. I was then called in to work. How do I document my time?
If you would typically have been scheduled, but the facility is calling you off and placing you on call for a whole shift, and you are called in, please ensure these hours are clearly documented on your timecard as:
"called off by facility" for YOUR ENTIRE SHIFT, as well as,
"on-call" for the hours you were placed on call (this applies only to the hours you were not physically at your facility), as well as,
"call back" for the hours you worked at the facility
How does this impact my pay?
If you have guaranteed hours, you will be paid your regular rate for that shift up to your contracted hours for the week, the on-call rate for the hours you were on call, and the call-back rate for the hours you were called back during weeks when guaranteed hours apply.
If you do not have guaranteed hours or it is a week where guaranteed hours do not apply, you will receive your on-call rate for the hours you were on call and your call-back rate for the hours you were called back - but not your regular rate. However, these hours will count toward your cancellation policy. After your facility has used up all their allowable call-off shifts, if the facility calls you off and you are willing and able to work, you will then get paid for those hours.
How do I document my time if I am placed on-call outside of my contracted hours?
If you have been placed on-call outside of your contracted hours, please ensure these hours are clearly documented as "on-call" on your timecard.
How does this impact my pay?
You will be paid your on-call rate for these hours regardless of if you have guaranteed hours or not
Please note that on-call hours won’t count toward your contracted hours for the week
How do I document my time if I am placed on-call outside of my contracted hours and then called into the facility?
If you have been placed on call outside of your contracted hours and you were called back into the facility, please ensure your entire shift clearly documents being "on-call" and the hours you were working while called in are clearly documented as "call-back" on your timecard.
How does this impact my pay?
You will be paid your on-call rate for your on-call hours and your call-back rate during your call-back hours regardless if you have guaranteed hours or not
Please note that on-call hours won’t count toward your contracted hours for the week but your call-back hours will
📣 As always, please ensure you submit your timecard on time and review your weekly Pay Preview to ensure accurate and timely payments!