The call-back rate is the specific pay rate applied to your pay when you are called back to your facility while you’re on call. The call-back rate applies for all hours worked in response to a request to return to the facility.

If you’re called back to your facility while you’re on call, the call-back rate applies for all hours worked in response to a request to return to the facility. You are compensated for a minimum of two hours when you are “called back.” Keep in mind, we will still require a 30-minute window to have elapsed to qualify for the 2-hour minimum pay.

Call-back rates can be applied to hours worked immediately adjacent to the contracted shift, if "on-call" hours are present. Hours worked directly before the shift started and/or directly after a shift has ended, when “on-call” will be paid at the “call-back” rate but are NOT trued up to a minimum of 2 hours.

If your “in” and “out’ punches indicate 30 mins of time elapsed, while “on-call” and you are called in to work you will be paid at the “call-back” rate and will be trued up to a minimum of 2 hours.

In our continued efforts to equitably compensate our Clinicians for call back and on call hours, our policy is to pay all nurses according to our terms and conditions. As you may be familiar, facility policies apply to facility employees but don't always extend to contracted Clinicians. As a Trusted Clinician, our terms & conditions provide the guidance for your working experience.

In all aspects of our compensation, we strive to offer the best pay possible. This applies to many areas: call-back, holiday pay, and guaranteed hours to name a few areas. To ensure consistent treatment of Trusted Clinicians, we pay based on the terms & conditions of our contract. This may not match facility policy or payments exactly in all cases.