Your regular rate is the base hourly rate you’re paid for each hour worked. We calculate this rate based on the specifics of the job and the rate set by the facility.

We pay overtime for certain hours specified by federal and applicable individual state laws, at 1.5 times the regular rate of pay. If your worked hours include any overtime hours, they will be displayed on the pay breakdown of your weekly gross wages.

Some states require that double time is paid for hours worked over certain thresholds. If eligible, we’ll pay you double time (2 times the regular rate of pay) for all applicable hours each week.

Extra time is a premium rate Trusted offers that allows us to compensate you as much as possible anytime you work over 40 hours or your contracted hours if your contracted hours are greater than 40. This offering aims to recognize you for your dedication to your contracted facility and patient care.

Holidays and hours eligible for the holiday rate will be listed in your contract. You are paid at the holiday rate (instead of the base rate) for hours worked during the specific holidays. Holiday hours are not guaranteed and are determined solely by your facility.

The on-call rate is a flat per-hour rate that you’re paid for each hour that you’re “on call.” You are on call when you’re not required to be physically at your facility but must remain available to work on short notice. Keep in mind that your on-call hours won’t count toward your contracted hours for the week. If your shift or case (regular hours) goes into pre-scheduled on-call time, those hours are no longer considered “on-call.”

Call back rate is the specific pay rate applied to your pay when you are called back to your facility while you’re on call. The call-back rate applies for all hours worked in response to a request to return to the facility. If you’re called back to your facility while you’re on call, the call-back rate applies for all hours worked in response to a request to return to the facility. You are compensated for a minimum of two hours when you are “called back.” Keep in mind, we will still require a 30-minute window to have elapsed to qualify for the 2-hour minimum pay.

Call-back rates can be applied to hours worked immediately adjacent to the contracted shift, if "on-call" hours are present. Hours worked directly before the shift started and/or directly after a shift has ended, when “on-call” will be paid at the “call-back” rate but are NOT trued up to a minimum of 2 hours.

If your “in” and “out’ punches indicate 30 mins of time elapsed, while “on-call” and you are called in to work you will be paid at the “call-back” rate and will be trued up to a minimum of 2 hours.

The on call disaster relief rate applies to any time you're required to be at the facility but are not working and is only to be used when you are asked to stay beyond your shift during an emergency natural disaster, such as a hurricane or snow storm.