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How do I update an expired certification?

Trusted Care Team avatar
Written by Trusted Care Team
Updated over 2 weeks ago

First things first: You can update expired credentials from either your Profile tab or your Credentials tab. Both locations are synced, so updating in one will automatically reflect in the other—just choose the one that’s most convenient for you.

How to Update an Expired Credential from the Credentials Tab:

  1. Hover over the expired credential you'd like to update and click the Edit (pen) icon.

  2. A form will slide out from the right side of your screen.

  3. Update all required fields, including the expiration date, to ensure the credential is marked as active.

  4. Delete the outdated file using the trash can icon.

  5. Upload the updated certification document.

  6. Once everything is complete, be sure to click Save.

To cancel any changes you've made, simply click the left arrow in the top bar. You will be prompted, "You have unsaved changes. Are you sure you want to leave without saving?" Just click OK and your changes will not save.

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